Privacy Policy

Last updated: 01/06/26

This privacy policy explains how we collect, use, store, and protect personal information when you use this website, contact us, request a quote, or use our services.

We provide engineering services including 3D scanning, reverse engineering, CAD design, DfAM review, and rapid prototyping.

For the purposes of this policy, “we”, “us”, and “our” refers to Infinite Design Solutions 3D “You” refers to website visitors, customers, potential customers, suppliers, and anyone who contacts us.

1. Who we are

Business name: Infinite Design Solutions 3D
Business type: Sole trader
Contact email: info@infinitedesignsolutions3d.com
If you have any questions about this privacy policy or how your personal information is handled, please contact us using the details above.

2. What information we collect

We may collect and use the following types of information:

• Your name

• Your email address

• Your phone number

• Your business name

• Your billing or delivery address, where required

• Details about your enquiry, project, part, or service request

• CAD files, drawings, photos, scans, sketches, reference images, or other project files you choose to send us

• Quote, invoice, payment, and order information

• Communication history, including emails, contact form submissions, and messages

• Website usage information, such as pages visited, device information, browser type, and general analytics data

We only collect information that is relevant to handling your enquiry, providing our services, managing our business, or meeting legal and accounting requirements.

3. How we collect information

We may collect information when you:

• Fill in a contact or quote request form on our website

• Contact us by email, phone, message, or social media

• Send us files, photos, drawings, scans, or other project information

• Place an order or request a service

• Receive a quote or invoice from us

• Use or browse our website

Some website data may also be collected automatically through cookies or analytics tools, depending on how the website is configured.

4. Why we use your information

We use your information to:

• Respond to enquiries

• Provide quotes

• Understand project requirements

• Carry out 3D scanning, CAD, reverse engineering, prototyping, or related engineering services

• Communicate with you about your project

• Create and manage customer records

• Issue invoices and process payments

• Arrange delivery or collection where required

• Maintain accounting and tax records

• Improve our website, services, and customer experience

• Protect our business from fraud, misuse, or legal claims

• Meet legal, regulatory, and tax obligations

5. Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for using personal information. Depending on the situation, we may rely on one or more of the following lawful bases:

Contract
We use your information where it is necessary to provide a quote, process an order, deliver a service, or take steps before entering into a contract.

Legal obligation
We use certain information where required for tax, accounting, record keeping, or other legal obligations.

Legitimate interests
We may use your information where it is necessary for the running of our business, such as responding to enquiries, managing customer relationships, improving our services, keeping business records, and protecting our legal position.

Consent
Where required, we may ask for your consent, for example for certain types of marketing communication or non-essential cookies. You can withdraw your consent at any time.

6. Project files, CAD data, scans, and technical information

As part of our services, you may provide project files such as CAD models, drawings, sketches, photographs, 3D scans, measurements, or reference parts.

We will only use these files for the purpose of reviewing your enquiry, preparing a quote, carrying out the requested work, communicating with you about the project, and keeping appropriate business records.

We will not sell your project files or knowingly share them with unrelated third parties.

Where needed to complete your project, files may be shared with trusted service providers, such as manufacturing partners, subcontractors, print providers, couriers, or software/cloud platforms. We will only do this where necessary for the service being provided.

7. Who we share your information with

We may share your information with trusted third parties where necessary, including:

• Website hosting or website platform providers

• Email and cloud storage providers

• Accounting or bookkeeping software providers

• Payment providers or banks

• Couriers or delivery companies

• Manufacturing partners, subcontractors, or suppliers where needed for your project

• Professional advisers, such as accountants or insurers

• HMRC or other authorities where legally required

We do not sell your personal information.

8. How long we keep your information

We only keep personal information for as long as necessary.

Typical retention periods may include:

• Enquiry information: kept for a reasonable period so we can respond and follow up

• Customer and project information: kept for as long as needed to provide the service and maintain business records

• Quote and invoice records: usually kept for at least 6 years for tax and accounting purposes

• Project files: kept for as long as reasonably needed for project reference, repeat work, warranty, support, or business record purposes, unless you ask us to delete them and we no longer have a legal or business reason to keep them

If you would like specific project files deleted after completion, please contact us. We will review the request and confirm what can be deleted.

9. How we protect your information

We take reasonable steps to protect personal information and project data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

These steps may include:

• Password-protected systems

• Secure cloud storage where appropriate

• Restricted access to customer and project files

• Keeping software and accounts protected where possible

• Using trusted service providers

• Avoiding unnecessary sharing of personal or project information

However, no method of data transmission or storage is completely secure, so we cannot guarantee absolute security.

10. International transfers

Some of the services we use, such as website platforms, cloud storage, email providers, analytics tools, or payment services, may process data outside the UK.

Where this happens, we rely on appropriate safeguards used by those service providers to protect personal information in line with applicable data protection laws.

11. Cookies and website analytics

Our website may use cookies or similar technologies to help the website function, understand how visitors use the site, and improve the user experience.

Cookies may be used for:

• Essential website functionality

• Website performance and analytics

• Contact form operation

• Security and spam prevention

• Marketing or advertising, if enabled

You can usually control or disable cookies through your browser settings. Some parts of the website may not work properly if essential cookies are disabled.

If this website uses a cookie banner or cookie settings tool, you can use it to manage your preferences.

12. Marketing

We may contact existing or potential customers about relevant services where appropriate, but we will not send unwanted marketing messages.

If you receive marketing from us, you can ask us to stop at any time by contacting us at info@infinitedesignsolutions3d.com

We do not sell your details to third-party marketing companies.

13. Your rights

Under UK data protection law, you may have the right to:

• Ask for a copy of the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal information in certain circumstances

• Ask us to restrict how we use your information

• Object to certain uses of your information

• Ask for your information to be transferred where applicable

• Withdraw consent where we rely on consent

To make a request, please contact us at info@infinitedesignsolutions3d.com

We may need to confirm your identity before responding to certain requests.

14. Complaints

If you have any concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

ICO website: https://ico.org.uk
ICO helpline: 0303 123 1113

15. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our business, website, services, or legal requirements.

The latest version will be published on this website with the updated date shown at the top.